WE ARE THERE WHEN YOU NEED US · worldwide
KMA Service & Support for your exhaust air filter system
Fault, maintenance, spare part or modernisation: You get in touch—we take care of it. Via remote access, with our technicians on site, or through partners near you.
How can we help?
Support
Helpdesk & technicians
Maintenance appointment
incl. remote service
Order
Spare parts & cleaners
Modernisation
Retrofit & relocation
Measurement
Authority & in-house
Training
Team & new employees
Spare part, maintenance, or a technician on site?
Your request is in good hands with us
Send us a quick note about what it’s about. Our customer service team will take care of your request and get back to you.
With the fabrication number and a photo of the nameplate, we can assign your system immediately. That means we can help you faster.
Michael Zoller
Customer service
+49 2244 9248 69
Mon–Thu: 8:00 AM–4:45 PM
Fri: 8:00 AM–1:15 PM
Location
KMA Umwelttechnik GmbH
Eduard-Rhein-Strasse 2
53639 Königswinter
Germany
Transparency for a successful outcome
This is how your service request works
evironmental technology takes explaining—so we make the path transparent. With our proven service process, we get your request safely to the finish line:
Need spare parts? Want to modernise a system? Need a technician on site? We’ll be happy to help.
This is how we handle your request:
Send request
Assign system
Align on the solution
Implementation
You describe your request—for example a fault, spare part, maintenance or modernisation.
We review your details and identify the right system, component, or technical starting point.
Our service team clarifies the next steps: spare part, call-back, quote, appointment, or technical support.
We deliver spare parts, schedule the service visit, or support you with modernising your system.
Our Scope of Services
More than repairs: service across the entire system lifecycle
We’re not only there for you when something goes wrong. Regular maintenance, remote monitoring and the right consumables ensure your system reliably meets limit values and runs efficiently—for many years.
Support
Helpdesk & on-site service
One call and we take care of it: first by phone, and if needed with a service technician at your site.
- Immediate phone support from our service team—many faults can be resolved right away.
- Remote diagnostics if your system is equipped for remote access
- On-site service technician when the situation requires it—from KMA or a partner near you.
Maintenance
Service contract & remote service
Serviced annually, monitored remotely: This prevents downtime before it happens
- Regular maintenance and servicing—ideally once a year.
- A service contract tailored to you: We define the scope of services, materials, phone availability and response times together.
- Remote service via router: We check your system remotely—often without a site visit.
Order
Spare parts & cleaners
Everything your system needs to run—optionally automated within a framework agreement.
- Spare parts: Using the fabrication and commission number, we assign the right part to your system.
- Cleaners: Available in 30 kg containers or 1000 l IBCs—ordered individually or on call-off.
Modernisation
Retrofit & system relocation
More performance, less effort: We bring your existing system up to today’s requirements.
- Retrofit: We bring your existing system up to today’s requirements.
- New requirements: If your production changes, we check whether the system still fits—and how we can adapt it.
- System relocation: We support dismantling, installation and commissioning at your new site.
Measurement
Authority & in-house
Well prepared for the official measurement—or you commission it directly from us and we take care of everything.
- Preparation: We check your system before the appointment so it runs within spec during the measurement.
- Support: We support you during the official measurement on your system.
- In-house measurement: You can also commission emissions measurements directly from us.
Training
Train your team & new employees
New colleagues on the system? We refresh the know-how on operation and maintenance.
- New colleagues: We train new employees on operating and using the system.
- Refresh knowledge: Even experienced colleagues get the essentials explained again.
- Clear responsibilities: We show which tasks your staff can handle themselves—and which are on us.
Our service and sales partners
Service where your system is
Over 3,000 systems installed worldwide
In addition to our headquarters in Germany and a subsidiary in China, we work with a dense network of service and sales partners.
You receive all listed services directly from KMA—or together with a partner near you, whom we refer to you or involve in the job.
Companies worldwide trust KMA
Frequently asked questions
Service FAQ
Availability & emergencies
When is KMA Service available?
You can reach our service team Monday to Friday from 8:00 AM to 4:45 PM (German time) at +49 2244 9248 69 or by email at service@kma-filter.de. This also applies to international customers; in many countries, a service partner additionally supports you in your local time.
Our system fails at night or on the weekend—who can we reach?
Outside our service hours, please email service@kma-filter.de and mark the request as urgent—we will process your request as quickly as possible. Extended availability can be agreed in the service contract.
How quickly can a technician be on site?
In the event of system shutdowns and urgent cases, we do our best to send a service technician to you as quickly as possible. Many faults we resolve in advance by phone or via remote access. With a service contract, you can agree binding response times.
For regular inspection and maintenance appointments, please allow a lead time of 2 to 4 weeks after order confirmation.
What should we do first when the system reports a fault?
Write down the error message, fabrication and commission number, take a photo of the control panel, and call us at +49 2244 9248 69. Do not open the system yourself, because the electrostatic precipitator carries high voltage.
What information speeds up my request?
What helps us fastest is your system’s fabrication number (Fabr.-No.) and commission number (Kom.-No.), which you’ll find on the nameplate. In case of faults, also tell us the error message and how long it has been occurring.
Maintenance
Is a service contract worth it compared to a one-off order?
Yes—if your system is to run reliably long-term: With a service contract, maintenance appointments are firmly scheduled and the scope of services and materials are defined. In addition, availability and response times are only binding with an extended service commitment. We tailor the contract individually to your system and operation.
Does KMA remind us when maintenance is due?
Yes—with a service contract we schedule your maintenance appointments and contact you in good time beforehand. Without a contract, we can also remind you on request.
Do you also service systems from other manufacturers?
No—we exclusively service KMA systems. That way our technicians know every component and have the right original spare parts with them.
Does our production have to stop for maintenance, and how long does it take?
The exhaust air system is out of operation or running in bypass mode during maintenance, so it’s best to plan it during a production shutdown. Standard maintenance usually takes 1 to 4 working days depending on system size. We coordinate the appointment with you early on.
Which tasks may our own staff carry out—and which may they not?
Your staff can carry out the operator tasks from the operating manual—for example visual inspections and topping up cleaner. Work on high voltage, controls and safety-relevant components is carried out only by KMA or authorized partners. This keeps operational safety and warranty intact. The operating manual includes a list of regular maintenance tasks. The scope goes beyond visual checks. For example: automatic cleaning, cleaning the wash tank and filter candles, cleaning other system components.
Do we get a maintenance report for authorities, insurance or an audit?
Yes—after every maintenance visit you receive a written maintenance report as a PDF. It documents the system condition, work performed and parts replaced, and serves as proof for authorities, insurers and auditors.
How often should a KMA system be serviced?
We recommend maintenance once a year. Depending on the process and operating hours, a shorter interval may make sense—we define that together in the service contract.
Parts & remote service
Are spare parts still available for older KMA systems?
Yes—for most KMA systems we can still supply spare parts even after many years. If a component is no longer available, we offer an equivalent successor part or modernization of the affected assembly.
Which spare parts should we keep in stock ourselves?
We recommend keeping typical consumables and wear parts on site, such as cleaner, defoamer, caustic soda, pH probes, buffer & cleaning solutions, and seals. We’ll be happy to put together a spare parts package with the parts that make sense for your system.
Are we allowed to use a different cleaner?
We recommend only KMA cleaners because they are matched to the integrated cleaning system. Other agents can foam heavily or clean less effectively, reducing separation performance. Damage caused by non-approved cleaners or missed maintenance jeopardizes the warranty.
Is remote access secure, and what can KMA see or control?
Yes—remote access runs via an encrypted VPN connection and is activated only with your approval. KMA accesses the system’s operator panel (HMI) and can only control the functions available there; we have no access to the rest of your company network. We coordinate setup with your IT in advance.
Does remote access also work without connecting to our company network?
Yes—alternatively, the system can be connected via a cellular router with its own SIM card. Your company network remains completely untouched. The customer bears the costs for the SIM and data connection.
Can remote access be retrofitted?
As a rule, a KMA system that is equipped at least with a Siemens S7-1500 PLC can be retrofitted with a router. Access runs via your company network and is coordinated with your IT.
International
There’s no service partner in my country—who helps me?
Then KMA supports you directly from Germany. We first analyze the problem by phone or via remote access and, if needed, send a technician to you.
In which languages can we get support?
Our service team in Germany supports you in German and English. Our local service partners and our subsidiary in China additionally support you in the respective local language.
How long does it take to ship spare parts abroad?
We usually ship stock items within 2 to 3 working days after order confirmation; transit time then depends on the destination country and customs clearance. Express shipping is possible for urgent cases.
Special cases
We took over a site with a KMA system and have no documents—what now?
Contact us with the system’s fabrication and commission number, and we will provide the available documentation and service history. If you wish, a technician can check the system condition on site so you can start operations with confidence.
Where can we find the fabrication and commission number?
Both numbers are on the system nameplate and can also be found on the remote control, on the control cabinet and on the HMI. If no number is legible, simply send us a photo of the system and we’ll help assign it.
Our production is growing or changing—will our system still be sufficient?
That depends on your new volume flow rates and emissions—and we’ll be happy to check it for you. Often, capacity can be increased through a retrofit without purchasing a new system.
The authority has announced a measurement—how much lead time does KMA need?
Please inform us at least 6 to 8 weeks before the measurement date. This leaves time to check the system condition, repair it if necessary, optimize it if needed, and coordinate the appointment with the measurement institute.
A limit value was exceeded during the measurement—what now?
Contact us immediately and we’ll analyze the cause based on the measurement results and the system condition. We then implement the necessary measures and support you through to the re-measurement.